Shipping Policy
1. Order Processing Time:
All orders are processed within 1–2 business days after receiving your order confirmation. Orders placed on weekends or holidays may experience a slight delay.
2. Delivery Time:
- Standard Delivery (within India): 3–7 business days
- Remote or Special Areas: 5–10 business days
We use reliable and secure courier partners to ensure safe delivery.
3. Shipping Charges:
- Free shipping on all orders above ₹499
- ₹49 shipping fee on orders below ₹499
4. Order Tracking:
Once your order is shipped, you will receive a tracking link via email or WhatsApp so you can monitor your package in real time.
5. Delayed or Late Delivery:
In some cases, delivery may be delayed due to weather, strikes, or unforeseen circumstances. We will keep you informed in such cases.
6. Incorrect Address:
If the shipping address provided by the customer is incorrect or incomplete, the order may be returned. In such cases, the customer will be responsible for re-shipping charges.
7. Customer Support:
If you have any issues or questions related to your order or delivery, please feel free to contact us:
📧 Email: help@smartcitizenhelp.com
📞 Phone/WhatsApp: +91-7048111907